It’s a reality!

The other day when I posted me LONG rant on my experience at the BWI Airport McDonald’s, I suggested someone create a Web site where people could rate their experiences at airports. My friend Brandy made it happen! Check it out at: www.ratemyairport.blogspot.com.

P.S. For all of you who suggested I let McDonald’s know about my displeasure with their franchise in the BWI airport, I did. Here’s the response I received: Thank you for taking the time to contact McDonald’s Customer Service Center to bring your recent experience to our attention.

First, I hope you will accept my sincere apology for your disappointment in McDonald’s. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.

Because most McDonald’s restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant. Please be assured that your comments will be investigated and, if appropriate, corrective action will be taken.

Again, thank you for taking the time to contact McDonald’s Customer Service Center and giving us the opportunity to address your concerns. Customer feedback is very important to us as it helps us improve.

Alaa McDonald’s Customer Response Center

I really wish they could have thrown some free fries in with that.